One of the greatest challenges of our time is integrating virtual interactions into our daily lives. The COVID-19 pandemic was a turning point, accelerating the adoption of virtual communication for both work and personal interactions. Many experts predicted a shift toward a hybrid model, and over time, it became clear that they were right—virtual interactions have become a fundamental part of our reality.
The convenience of virtual appointments has made it easier for clients to connect with healthcare professionals from the comfort of their homes. Since joining Bleuler Psychotherapy, I’ve seen firsthand how offering in-person and virtual sessions provides flexibility and accessibility. As a physician, I understand the appeal of avoiding a commute and working from home, but I also recognize the immense value of working alongside a dedicated team in a shared physical space.
The Power of In-Person Care
There is an African proverb that says, “It takes a village to raise a child.” This wisdom also applies to creating a healing environment for clients. In psychiatry, we often talk about the importance of a Corrective Experience—a concept that is particularly vital for those who have faced emotional neglect or difficult relationships with past caregivers.
What is a Corrective Experience?
A Corrective Experience refers to the process by which clients, who may have had negative or unsatisfactory encounters with authority figures, find healing through new, positive interactions. Many individuals seeking mental health care have faced emotional neglect, inconsistent support, or even over-involvement from caregivers, leading to fractured self-esteem and distrust.
While virtual therapy can also provide meaningful connections, in-person visits offer additional sensory and environmental cues that contribute to healing. The physical presence of a provider, the structured nature of a clinical setting, and the warmth of face-to-face interactions can be essential components of a Corrective Experience.
The Benefits of In-Office Visits
An in-person visit is not just about the time spent with a provider—it’s about the entire experience. From the moment a client walks in, they are greeted by front desk staff, seated in a welcoming waiting area, and surrounded by a calm, supportive environment. Seeing others in the waiting room can serve as a subtle reminder that they are not alone, a key principle behind the success of group therapy.
The energy of a thoughtfully designed clinical space—clean, organized, and peaceful—directly contributes to a client’s sense of well-being. In-office visits provide a structured environment where clients feel valued and supported.
For providers, working in an office setting is equally beneficial. The front desk team plays a crucial role in creating a therapeutic atmosphere. Their ability to listen and address client concerns with empathy fosters trust and reassures clients that they are in a place where they will be heard and cared for.
Building Trust Through Teamwork
Mental illness can significantly erode a person’s sense of adequacy, but consistent, compassionate care from a cohesive team can help rebuild it. Many clients at Bleuler ask if I’ve spoken with their therapist, and when I confirm that I have, I see the relief on their faces. This is in stark contrast to the fragmented care often experienced in hospitals, where conflicting advice from different providers can cause confusion and frustration.
At Bleuler, we work collaboratively, ensuring that treatment goals are aligned and decisions are shared. This integrated approach not only improves outcomes but also reinforces a sense of stability and support for our clients.
Moving Forward: Expanding Our Care Model
We are currently in the process of hiring a nurse, which will further enhance the quality of care we provide. With my background in psychosomatic medicine, which bridges psychiatry and physical health, I aim to enhance our ability to treat clients holistically.
Ultimately, what makes this work so fulfilling is the intentional design of our care model. It is not just about supporting our clients—it is also about creating an environment where providers can collaborate and thrive. Through this work, I’ve experienced my own Corrective Experience—proving that when mental health care is delivered with care, thoughtfulness, and teamwork, it transforms lives.
About the Author:
Dr. Beena Saad, MD, is a psychiatrist and the Medical Director at Bleuler Psychotherapy Center. With over 20 years of experience in psychiatry, child psychiatry, and psychosomatic medicine, she specializes in helping clients navigate complex mental health challenges. Dr. Saad takes a collaborative, evidence-based approach to care, empowering clients to better understand their struggles and develop the skills needed to lead fulfilling lives.
